Finding A Recall On Your Vehicle
Finding out if a recall has been issued on your vehicle can be difficult and confusing. We have put together a list of information about how recalls work and what you should do to find out if your vehicle has had a recall.
- Recalls are specific to your exact vehicle make, model, year, options, and exact build date of the vehicle in the factory.
- Ford is required by the government to disclose a recall as soon as they know it will occur, even before they have enough newly designed parts to perform the recall in all the vehicles affected by the recall. This legal requirement can cause customer confusion and lengthy delays in the dealership’s ability to perform the recall after it is announced in the media.
- Ford will send a letter to the last known address of the last known registered owner for a recall, explaining the recall and the reason for the recall. This normally happens AFTER the media release. Please note that Ford may also send you letters that are NOT recalls, regarding Ford’s voluntary extension of warranty for a specific problem should you have that problem occur, or important issues relating to your vehicle. Your Advisor can help you interpret the differences.
- Write down the full 17 digit Federal Vehicle Identification Number(VIN) that is located on a metal plate on the bottom left hand side of your windshield or on the white sticker on the driver door or center post.
- Call us at and ask for an Advisor in Service. Additionally, you can contact us or schedule a service appointment for your recall request. Given the parts delay issues, it is better to call or contact us for details and to schedule an appointment.
- Give the VIN number of your vehicle to the Advisor. If you have received the letter, give the Advisor the recall number which is a 5 character code and the recall description.
- Within a few minutes, the Advisor will run the VIN through Ford's dealer communication system, and can tell you whether your vehicle has a recall and what type of recall Ford has called to be performed.
- On some recalls, Ford requires an inspection be made before we are allowed to order parts, which at times can require a customer to make a second visit.
- Your Advisor will schedule an appointment for you to have the recall and will reserve parts in your name if there is a parts shortage.